Returns Policy

Unused items (in original packaging and in re-saleable condition) may be returned at the buyer's expense for credit, upon pumpsandgearboxesdirect prior written consent and upon the terms specified by pumpsandgearboxesdirect. 

A restocking and handling charge may be charged, dependent on manufacturer, estimated at an approximate rate* of 20% of the total invoice value, excluding taxes, on such returned items and this will be assessed on any such return. The buyer assumes all risk of loss of such returned goods until actual receipt and acceptance by pumpsandgearboxesdirect.

* 20% is an approximate charge and may be higher subject to individual manufacturer restocking and handling charges. All charges would be detailed prior to the return being authorised. Special order items may not be able to be returned at all.

If a returned item is found to be damaged or used then no refund would be applicable.