In-stock equipment
Standard UK mainland delivery
For items held in stock, estimated delivery is 2–4 working days from dispatch. Actual delivery times can vary depending on the courier and destination.
Delivery & aftersales
Shipping & Returns
Clear delivery information, straightforward returns and support from our team when something does not go to plan.
At a glance
Free UK mainland delivery
Exclusions apply to some areas
2–4 working days
Estimated delivery for in-stock items after dispatch
Express or collection
Available by prior arrangement
Delivery information
Getting your order to you
Delivery times depend on whether your equipment is held in our Dewsbury warehouse or supplied directly by one of our manufacturing partners.
Supplier lead times
Non-stock and direct-dispatch items
Products not held in our warehouse may be dispatched by a supplier or manufacturer. Lead times vary, so contact us before ordering if your requirement is urgent.
Free delivery
On UK mainland orders, subject to the exclusions below.
Express service
Faster delivery may be available at an additional cost.
Collection
Collect from our Dewsbury premises by prior arrangement.
International orders
Contact us with the product code and delivery destination.
Delivery-area exclusions
Free UK mainland delivery excludes UK Islands, the Republic of Ireland and the Scottish Highlands. Please contact us for a delivery quotation to these areas.
Returns & refunds
A clear route if you need to return an item
Eligible standard-stock products may be returned under our voluntary 28-day returns policy. Consumer statutory cancellation rights may also apply to qualifying online purchases.
Return conditions
- Contact us before returning any equipment.
- Voluntary returns must be unused, in their original packaging and in a resalable condition.
- Customised, made-to-order and special-order products may be excluded from change-of-mind returns unless faulty.
- Consumers cancelling an eligible online order should notify us within 14 days of receiving it and return it within the following 14 days.
Refund information
- Approved refunds are issued to the original payment method.
- Refunds are processed within 14 days of receiving the returned goods, where applicable.
- Standard delivery costs are refunded where consumer cancellation rights require it. Premium delivery upgrades are not refundable beyond the standard delivery amount.
- A restocking charge may apply to approved business returns or voluntary returns outside statutory cancellation rights. Any charge will be confirmed before authorisation.
How to return an item
Three straightforward steps
Contact our team
Send your order details through our contact page or speak to us before sending anything back.
Receive return instructions
We will confirm eligibility, any applicable terms and the correct return address.
Inspection and refund
Once received, the item will be inspected and any approved refund will be processed.
Faulty or damaged items
Tell us as soon as possible
If an item arrives damaged, faulty or incorrect, please contact us within 48 hours where possible. Include photographs, your order number and a description of the problem so we can investigate quickly.
Reporting within 48 hours helps us resolve courier damage promptly and does not affect your statutory rights.
Clearance and statutory rights
Clearance products retain all applicable statutory rights. Additional voluntary returns outside those rights may not be accepted. Nothing on this page affects a customer’s statutory rights. Business purchases may be subject to separately agreed terms.